How We Work With You

Appointment and other requests

We want you to get the best experience from your GP here at Reydon Street Medical Centre. So below we have listed a few examples of how we can work together to get the best health outcomes for you.


  • Appointments

    So we can help our patients get the time they need to help them solve their medical problem, we run an appointment system of four patients per hour. Therefore, if you have more than one matter to discuss with your doctor, we encourage you to book a longer apointment. All of this means we can run to time more often.

  • Cancellation policy

    We want all our patients to have easy access to their doctor. To help us provide timely health care to every one of our patients, we appreciate 24 hours notice for changes or cancelaltions of appointments. However, URGENT medical problems and our child patients are always dealt with promptly. We thank our other patients for their patience in accomodating this.

  • Long Appointments

    Please let our receptionists know if you might require a long appointment. This is necessary for all medicals and if you are likely to need more than 15 minutes with your doctor.

  • Billing Arrangements

    Our terms are payment at the time of consultation. You can pay by cash, cheque, credit card or EFTPOS ( a surcharge may apply for certain cards). A list of fees is displayed in the waiting area on this website, or  you may request a copy from reception. We refer to the AMA guidelines when setting our scale of fees, and offer discounts for pension and health care card holders.
    Please speak to the doctor or receptionist regarding any payment difficulties.
    See a copy of our fees list.

  • Your privacy

    Your medical record is a confidential document. We commit to maintaining the confidentiality and security of your personal health information. This means your health information is only available to authorised members of staff, or where you have given your permsision.  Importantly, Reydon Street Medical Centre is an Australian Privacy Principle compliant practice. (March 2014)

    Please view our Privacy Policy here.

  • New patients

    Save time and help streamline the process by downloading our patient forms before you come in for your first appointment.

  • Continuity of care

    Where possible it is best to see your regular doctor, however be assured that all our doctors keep comprehensive notes and discuss patients with each other where necessary, to ensure continuity of your care.

  • Reminder systems

    Our practice is committed to helping you maintain the best health through preventative care. We may issue you with reminder messages to help you manage chronic or significant conditions. We also send messages offering preventative health services appropriate to your care. eg cervical cancer screening, BP checks, immunisations, health assessments. We use a variety of methods for this and in respond to patient demand this includes electronic reminders. If you do not wish to be part of this system please let your doctor or reception staff know.

  • Results to investigations

    It is important for you to know your doctor has reviewed the results to any tests and what steps need to be taken. Patients are encouraged to contact the practice shortly after all tests to ensure the results have been received. We value our patients’ health, safety and confidentiality. Therefore, we ask patients to see the doctor to discuss results and any further recommended management.

  • Prescriptions

    Each request for a prescription requires the doctor check that prescription is appropriate and nothing else is outstanding. Therefore, for safety reasons, patients are asked to book  an appointment with their doctor for all prescription requests. This includes where they have had the medication before (repeat prescriptions). We now use e-prescriptions to send prescriptions direct to patients electronically (email or SMS).

  • Referrals to specialists

    Medicare requires patients to have a referral from a GP for the patient to receive a Medicare rebate. Patients need an appointment with the doctor to consider and provide a referral for a specialist opinion. A telephone consultation may be appropriate.

Taking the patient form before appointment