Coronavirus COVID-19 – Patient safety come first at Reydon Street Medical Centre
We have implemented a number of strategies to help reduce the spread if the virus and keep our patients safe:
- We are now taking all consultation requests as phone or video consultations in the first instance. By using TELEHEALTH consultations wherever possible (many of which may be bulk billed) we aim to reduce infection risk to all our patients and staff.
- We have closed the door, so patients PHONE AHEAD rather than just walking-in so we can carry out the necessary questioning to ensure they are not at risk.
- Encouraging people who arrive early for appointments to wait in their cars (or our garden) until their appointment time.
- Improved physical distancing in the waiting areas and consulting rooms
- Increased frequency of cleaning of touched surfaces
- Changed furniture to make it easier to clean
Attending your Face to Face appointment
If you need to attend the clinic for an examination, we kindly ask you:
- Come to your appointment alone if possible, and others wait outside (in the car).
- Only bring children who are being examined by the doctor
- Only bring other family members who are required to help you mobilise safely or are their carer.
- Remain in your car in the street until the doctor is ready to see examine them
For some higher risk patients, we may ask some patients to:
- Park in the ambulance bay or rear carpark – where the doctor will examine them in their car, OR
- Follow the dots down the drive to be seen in the tent under the rear of the building. The dots are 2 metres apart so stay on these to maintain social distancing if there is a queue.
Telephone and Video consultations (Telehealth)
To support our patients, we now Bulk Bill Patients eligible for Medicare-eligible telephone or video consultations (Telehealth). BOOK A TELEPHONE OR VIDEO CONSULTATION (TELEHEALTH) HERE
Private Telephone Consultations – For other patients who do not meet Medicare criteria a private consultation with one of our GPs can be arranged (private-fee without a Medicare rebate).
By reducing the number of patients at higher risk of having the virus, and the time they spend, in the waiting room we hope to reduce the chance of infecting other patients. In addition, PHONING AHEAD will help us direct patients to the most appropriate place for their care, as well as reducing the risk of transmission to other patients and health care staff. In some instances, after a telephone discussion with the doctor, if a patient is well it may not be necessary for them to come see the doctor, and for them to be referred to the pathology provider for swabs to be taken. We hope to be able to offer a video consultations soon.