Coronavirus COVID-19 information and resources

Patient safety at Reydon Street Medical Centre

We have implemented a number of strategies to help reduce the spread if  the virus and assist our patients:

  1. We are now taking all consultation requests as phone or video consultations in the first instance. By using TELEHEALTH consultations wherever  possible (many of which may be bulk billed) we aim to reduce infection risk to all our patients and staff.
  2. We have  closed the door, so patients must PHONE AHEAD rather than just walking-in so we can carry out screening and preparations.
  3. Encouraging people who arrive early for appointments to wait in their cars (or our garden) until their appointment time.
  4. Improved social distancing in the  waiting areas and outside
  5. Increased frequency of cleaning of  touched surfaces
  6. Changed furniture to make it easier to clean
  7. Signage and barriers to alert all patients  and protect staff

Telephone and Video consultations (Telehealth) 

To support our patients, we now Bulk Bill Patients  eligible for Medicare-eligible telephone or video consultations (Telehealth). BOOK A TELEPHONE OR VIDEO CONSULTATION (TELEHEALTH) HERE

Private Telephone ConsultationsFor other patients who do not meet Medicare criteria a private consultation with one of our GPs can be arranged (private-fee without a Medicare rebate).

By reducing the number of patients at higher risk of having the virus, and the time they spend, in the waiting room we hope to reduce the chance of infecting other patients. In addition, PHONING AHEAD will help us direct patients to the most appropriate place for their care, as well as reducing the risk of transmission to other patients and health care staff.  In some instances, after a telephone discussion with the doctor,  if a patient is well  it may not be necessary for them to come see the doctor, and for them to be referred to the pathology provider for swabs to be taken. We hope to be able to  offer a video consultations soon.

GENERAL ADVICE

The Department of Health has announced a dedicated Coronavirus (COVID-19) telephone line. For more information about novel Coronavirus (2019-nCov), you are recommended to call the Coronavirus Health Information Line on 1800 020 080 before contacting your GP to see  if you meet the criteria for self -isolation and can access the Medicare rebate for phone consultations. You can access the HealthDirect COVID-19 Symptom Checker here.

Queensland Health now have a  wealth of general information about Coronavirus COVID-19 including advice about quarantine and self -isolation on their website.

DO I NEED TESTING?

See the HealthDirect Symptom checker to see  if you meet the criteria for testing

See the  latest Coronavirus COVID-19 testing criteria here

Who can be tested for Coronavirus COVID-19 in Queensland – Testing criteria (updated 24 April)

In Queensland, testing may be done for people who have:

  • fever (or history of fever) OR
  • acute respiratory symptoms (cough, sore throat, shortness of breath).

People with any respiratory symptom, including hay fever or postnasal drip causing cough are encouraged to be tested.

If you are unwell and you meet the above criteria, you should contact your GP immediately. Your doctor will decide if you need to be tested for COVID-19.

Everyone who is tested MUST self-isolate while waiting for test results – see below

Household contacts should be treated as ‘close contacts’ (i.e. they should be in quarantine pending test results)

Book a TELEPHONE or VIDEO CONSULTATION and we can help arrange testing if you meet the current criteria.

We can send pathology referrals direct to a local testing centre. Remember that if you are being tested  you must comply with the Government restrictions to self – isolate.

 

PATHOLOGY COLLECTION CENTRES near Mt Gravatt, Upper Mt Gravatt, Wishart, Mansfield, Rochedale, Rochdale South  and Eight Mile Plains.

Only some of the pathology centres will have the equipment and kits to take the appropriate samples. this may well vary from time to time, so please check  their websites:

There are national issues with the supply of face masks and other protective equipment necessary to ensure staff and patient safety. Severely ill patients would need to be seen at hospital in the usual way, and should contact the Queensland Ambulance Service or phone ahead to the Emergency Department whenever possible. If we do not have adequate supplies of Personal Protective Equipment available, there may be times when we will need to suggest phone consultations or direct potential Coronavirus patients elsewhere assessment and testing.

 

SELF-ISOLATION /QUARANTINE, SOCIAL DISTANCING  and other Resources

Queensland Health COVID-19 Self isolation requirements

The Australian Government  has compiled resources giving up to date advice on:

 Social distancing

It is also a timely reminder that people should consider updating their advance care planning and talking to family and loved ones about life support measures. See more here.

STAYING HEALTHY IN MIND AND BODY DURING THE CORONAVIRUS OUTBREAK

Staying fit –  

Queensland Health has published some great videos/ graphics for exercises you can do at home.Exercise 101

British Heart Foundation – Strength and flexibility exercises (video)

British Heart Foundation – Strength and flexibility exercises (written version)

 https://www.bhf.org.uk/informationsupport/heart-matters-magazine/activity/strength-exercises

British Heart Foundation How to get active indoors (Written version)

https://www.bhf.org.uk/informationsupport/heart-matters-magazine/activity/get-active-indoors

British Heart Foundation – 10 minute living room workout (video)

Move it or Lose it UK

 

Eating well –

Nutrition 101 advice on healthy eating   ( and remember half-price  Easter eggs aren’t any healthier)

Heart Foundation healthy eating

 

Even in normal times. life is pretty stressful. COVID-19 has added more stress,anxiety and complexity for  all of us.

Mindspot has produced “10 Psychological Tips for Coping with Coronavirus (COVID-19)

See our Mental Health pages for other resources for keeping a healthy mind and managing stress / anxiety

If you are having trouble sleeping for any reason we have information from the Sleep Hub to help you

 

Medical certificates

Employers requesting medical certificates (click this link for a template to share with your employer)

 

SELF-ISOLATION /QUARANTINE, SOCIAL DISTANCING  and other Resources

Queensland Health COVID-19 Self isolation requirements

The Australian Government  has compiled resources giving up to date advice on:

 Social distancing

  • Hand Hygiene
  • Self-Quarantine (when you do not have symptoms)
  • Self-isolation (when you have symptoms)

It is also a timely reminder that people should consider updating their advance care planning and talking to family and loved ones about life support measures. See more here.

STAYING HEALTHY IN MIND AND BODY DURING THE CORONAVIRUS OUTBREAK

Staying fit –  

Queensland Health has published some great videos/ graphics for exercises you can do at home.Exercise 101

British Heart Foundation – Strength and flexibility exercises (video)

British Heart Foundation – Strength and flexibility exercises (written version)

 https://www.bhf.org.uk/informationsupport/heart-matters-magazine/activity/strength-exercises

British Heart Foundation How to get active indoors (Written version)

https://www.bhf.org.uk/informationsupport/heart-matters-magazine/activity/get-active-indoors

British Heart Foundation – 10 minute living room workout (video)

Move it or Lose it UK

 

Eating well –

Nutrition 101 advice on healthy eating   ( and remember half-price  Easter eggs aren’t any healthier)

Heart Foundation healthy eating

 

Even in normal times. life is pretty stressful. COVID-19 has added more stress,anxiety and complexity for  all of us.

Mindspot has produced “10 Psychological Tips for Coping with Coronavirus (COVID-19)

See our Mental Health pages for other resources for keeping a healthy mind and managing stress / anxiety

If you are having trouble sleeping for any reason we have information from the Sleep Hub to help you

 

Medical certificates

Employers requesting medical certificates (click this link for a template to share with your employer)

 

Before you visit the practice (or elsewhere) ask you to think twice and PHONE AHEAD. We are able to help many of our patients over the telephone. If you do have to attend the  practice in person, we recommend you spend a minute or two watching this video from the World Health Organisation on “How to put on, use, take off and dispose of a mask“.

HOW TO PROTECT  YOURSELF FROM CORONAVIRUS

Practise good hygiene by sneezing into your elbow or a tissue, dispose of the tissue, wash your hands and use sanitiser

  •  

This is a great video on hand cleaning from the BBC Coronavirus: Watch how germs spread

If you want more detailed information there is plenty on the World Health Organisations website.

We are encouraging all patients to have an annual influenza immunization as soon as these become available (even though this may mean a booster  dose may be suggested later in the year). We will post dates the Influenza vaccination is available on our Facebook page, so follow this for early notification of when we will receive them.

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