Contact Us

Our doctors do not use email communication to discuss clinical matters because it is not secure. It is always preferable to book an appointment with your Doctor. Please do not use emails to book or cancel appointments, request referrals or prescriptions.

Address

Reydon Street Medical Centre
2 Reydon Street
Upper Mt Gravatt Qld 4122

Telephone: 07 3216 8500
Facsimile: 07 3216 8700

Hours

Monday to Friday 8.00am – 5.00pm
Saturday 8.30am – 11.00am

There is plenty of parking either onsite in the car park at the rear or on the adjacent street.

We have a disabled parking space with a ramp to the front entrance.

After hours contact

Urgent medical problems when the practice is closed are attended to by Home Doctor Service. This includes after hours, weekends and public holidays.
Please call 137425. The after hours service will send a written report back to your GP.

Dear valued patients,

Moving forward, we will be conducting phone consultations rather than face-to-face consultations as the first point of contact whenever possible.

Medicare rules have changed, so many calls may be Bulk Billed, but unfortunately some calls may still incur a private fee.

We have to take this step to minimise the risk of infection to our staff and also to encourage people to remain at home and reduce their exposure to the virus.

Services such as the provision of referrals, certificates and prescriptions can be conducted over the phone and will be sent by unencrypted email or faxed as required.

By proceeding to book a telephone consultation you are agreeing to:

your information being sent by email as not all providers have fax or encrypted email
assigning your Medicare rebate (where available) to the doctor to claim directly from Medicare (Bulk Billing)

In order to keep our practice free from infection we will be keeping our doors locked.
For non-infectious patients, they will be allowed to enter via the usual main doors.
We ask that you be mindful of social distancing and remain 1.5m - 2m away from others.

After the telephone call if it is agreed that you should attend the clinic for an examination, we kindly ask:
-You come to your appointment alone unless you need someone to help you mobilise
-You do not bring any children who are not being examined by the doctor
-You do not bring other family members who are not being examined by the doctor
-We ask that patients drive to the practice but remain in your car in the street until the doctor is ready to see examine them.
-We may ask some patients to drive into the ambulance bay or rear carpark - where the doctor will examine the patient in their car.
-We may ask some patients to follow the dots down the drive to be seen in the tent under the rear of the building. The dots are 2 metres apart so stay on these to maintain social distancing if there is a queue.

On occasion you may be directed to a fever clinic, pathology collection centre or respiratory clinic.

We aim to continue to provide our usual services such as vaccinations programs including Influenza vaccinations and childhood immunisations.

The reason we that we have had to make the difficult decision to change the way we operate is to protect our patients and staff during the Coronavirus Pandemic, and deliver family medical care in a safe and equitable way for all patients

We ask all patients to follow the above process as a big concern is that one of our staff becomes infected with Coronavirus and we are forced to close. This will have an immense impact on our ability to provide adequate care to our patients; particularly those with compromised health and the elderly.

We have seen around the Globe that the Coronavirus is not always easy to detect with symptoms ranging from a very mild cold to severe respiratory illness. Currently, due to restricted numbers of test kits, only patients that meet a strict criteria can be offered Covid-19 testing – please see the QLD health Coronavirus quiz to see if you meet that criteria:

https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/novel-coronavirus-quiz

We appreciate your patience and understanding during this time and hope to provide you with the same high level of care that you have come to know from our practice.