COVID-19 Alert

COVID-19 Alert – Changes to appointments

We will be conducting phone consultations rather than face-to-face consultations as the first point of contact whenever possible.

We have to take this step to minimise the risk of infection to our staff and also to encourage people to remain at home and reduce their exposure to the virus.

Until the Medicare rebates apply to all patients, this means some calls may still incur a private fee.

Services such as the provision of referrals, certificates and prescriptions can be conducted over the phone and will be sent by unencrypted email or faxed as required. By proceeding to book a telephone consultation you are agreeing to your information being sent by email as not all providers have fax or encrypted email

We can now Bulk Bill Patients  eligible for the Medicare Rebates for telephone consultations (TELEHEALTH). By proceeding to book a telephone consultation you are agreeing to:

  • your information being sent by email as not all providers have fax or encrypted email
  • assigning your Medicare rebate (where available) to the doctor to claim directly from Medicare (Bulk Billing)

We also offer private telephone consultations for  patients where their is no Medicare rebate available. (For privately billed phone consultations, where an  attendance for a face to face appointment that day is deemed necessary by the doctor, the appointment on that day with be billed direct to Medicare.) By proceeding to book a telephone consultation you are agreeing to your information being sent by email as not all providers have fax or encrypted email.

We are adjusting  our appointment schedules to be even more flexible

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