Appointment policies

Appointment Policies

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APPOINTMENTS

We run an appointment system of four patients per hour, which means that our patients really do get the time they need to have us help them solve their medical problems. Longer appointments are available and encouraged if you have more than one matter to discuss with your doctor. 

Cancellation Policy

To enable Reydon Street Medical Centre to provide timely and quality health care to every one of our patients it is appreciated if 24hours notice be given when you need to change or cancel your appointment.
URGENT medical problems and children are always dealt with promptly.

LONG APPOINTMENTS

If you require a long appointment please advise our receptionists when making your appointment. This is necessary for all medicals and if you are likely to need more than 15 minutes with your doctor.

CONTINUITY OF CARE

Where possible it is best to see your regular doctor, however be assured that all our doctors keep comprehensive notes and discuss patients with each other where necessary, to ensure continuity of your care.

YOUR PRIVACY

Reydon Street Medical Centre is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.

Reydon Street Medical Centre is an Australian Privacy Principle compliant practice. (March 2014)

Please view our Privacy Policy here.

BILLING ARRANGEMENTS

Our terms are payment at the time of consultation by cash, cheque, credit card of EFTPOS. A list of fees is displayed in the waiting area. You may also request a copy from reception.
Our fees are in accordance with AMA guidelines with discounts for pension and health care card holders.
Please speak to the doctor or receptionist regarding any payment difficulties.
See a copy of our fees list.

REMINDER SYSTEM

Our practice is committed to preventative care. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. eg pap smears, BP checks ,immunisations, health assessments.  If you do not wish to be part of this system please let your doctor or reception staff know.

 

 

Make a booking at Reydon street medicalOnline Appointment

BOOKINGS

We run an appointment system of four patients per hour. Please fill out our online booking form to make an appointment.

Forms for Reydon street medical patientsPatient Forms

PATIENT FORMS

New patients attending the practice please print and complete new patient forms prior to you appointment.

 

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